FAQ's

Welcome to our FAQ section. If you have questions about your order, shipping, returns, or how we protect your information — you’re in the right place.

Shipping & Delivery

1. Where do you ship?
We currently ship only within the United States.

2. How much does shipping cost?
We offer free standard shipping on all orders — no minimum required.

3. How long does shipping take?
Processing Time: 1–2 business days (excluding weekends and holidays)
Transit Time: 5–7 business days (excluding holidays)

4. Do you ship to PO Boxes or military addresses (APO/FPO)?
No, we do not currently ship to PO Boxes, APO, or FPO addresses.

5. How do I track my order?
You will receive a tracking number via email once your order ships. You can also use the Order Tracking page on our website.

6. What happens if my order is delayed?
Occasionally, orders may be delayed due to weather, holidays, or carrier issues. We appreciate your patience and are here to help if needed.

Returns & Refunds

7. What is your return policy?
We offer a 14-day return window. Items must be unworn, unwashed, with tags and original packaging.

8. What if I receive a damaged, incorrect, or missing item?
You must notify us within 48 hours of delivery and provide photo or video evidence. We’ll issue a replacement or full refund after verification.

9. Do you charge a restocking fee?
No, we do not charge any restocking fees.

10. What happens if I return an item after 48 hours or just change my mind?
You’re still eligible for a return within 14 days. Shipping cost is Covered by the customer unless the product is defective or incorrect..

11. How long does it take to receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return.

Privacy & Security

12. Is my personal information safe?
Yes. Our site is 100% SSL-secure, hosted on Private Server, and your data is protected according to industry standards.

13. Do you store my payment information?
No. Payment data is securely handled by Shopify Payments, Stripe and PayPal — not by us.

14. How do you use my information?
We use customer information to fulfill orders, improve our services, provide support, and for marketing purposes (with your consent).

15. Do you share my data with third parties?
We only share data with trusted tools (e.g., Google Ads, Meta, email services) and only with your consent. You can always request data deletion.

Orders & Cancellations

16. Can I cancel or change my order?
We do not accept cancellations once an order is placed. However, if you entered the wrong shipping address, contact us immediately. If the order hasn’t shipped yet, we may be able to update it. Once shipped, we cannot make any changes.

Customer Support

  • 17. How can I contact you?
  • You can reach us by:
  • Email: orders@appexstore.online
  • Phone: +1 (726) 216-9891
  • Contact Form: Contact Us
  • Live Chat: (look into Right Corner Of the Page for ‘Chat’)
  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York).